Customer Focus |
Operational Effectiveness |
Public Policy Responsiveness |
Financial Performance |
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Performance Year |
New Residential/Small Business Services Connected on Time (Target: 90%) |
Scheduled Appointments Met on Time (Target: 90%) |
Telephone Calls Answered on Time (Target: 65%) |
Billing Accuracy (Target: 98%) |
First Contact Resolution |
Customer Satisfaction Survey Results |
Level of Public Awareness |
Level of Compliance with Ontario Regulation 22/04 (Target: substantially compliant) |
Number of General Public Incidents |
Rate per 10, 100, 1000 km of line |
Average Number of Times Power to Customer is Interrupted |
Average Number of Hours Power to Customer is Interrupted |
Distribution System Plan Implementation on Progress |
Efficiency Assessment (1 = most efficient 5 = least efficient) |
Total Cost ($) per Customer |
Total Cost ($) per Km of Line |
Renewable Generation Connection Impact Assessments Completed on Time |
New Micro-Embedded Generation Facilities Connected on Time (Target: 90%) |
Liquidity: Current Ratio |
Leverage: Total Debt to Equity Ratio |
Profitability: Regulatory Return on Equity - Deemed |
Profitability: Regulatory Return on Equity - Achieved |
2022 | 96.15% | 100% | 94.07% | 99.94% | 97.38 | 90.41 | 87.4% | C | 0 | 0 | 0.01 | 0.01 | Completed | 1 | 482 | 32688 | 2.25 | 0.00 | 9.00% | 15.94% | ||
2021 | 100% | 100% | 94.22% | 99.97% | 92.48 | 88.00 | 87.4% | C | 0 | 0 | 0.01 | 0.02 | Completed | 1 | 493 | 31739 | 2.10 | 0.03 | 9.00% | 13.25% | ||
2020 | 100% | 100% | 95.46% | 99.95% | 0.9248 | 88 | 84% | C | 0 | 10 | 0.01 | 0.03 | Completed | 1 | 511 | 33299 | 2.04 | 0.06 | 9.00% | 11.35% | ||
2019 | 100% | 100% | 96.38% | 100% | 91.36 | 86.24 | 84% | C | 0 | 0 | 0.09 | 0.03 | Completed | 1 | 511 | 33552 | 2.03 | 0.09 | 9.00% | 10.03% | ||
2018 | 100% | 100% | 94.26% | 99% | 91.36% | 86.24 | 85% | C | 0 | 0 | 0.06 | 0.60 | Completed | 1 | 521 | 33329 | 1.96 | 0.12 | 9.00% | 8.12% |